“Kids these days…” If you can appreciate that phrase, odds are you’re a parent, a grandparent, or you work with kids every day. Not that the phrase is always a negative one – in fact, working with kids is a fantastic career! However, when it comes time to engage your orthodontic patient, you’re going to want their full attention. So how can you do that? Here are 3 top tips to grab your patients by their eyeballs so that you have their full attention.
1. Engage your orthodontic patient through technology
As your patient comes into the practice, odds are they’re trying to connect to some sort of free WiFi connection. In fact, we’re willing to bet you probably already provide that as a way to promote patient (and family) satisfaction. Well, you’re already getting them to click on a button that says they agree with whatever your internet rules are, right?
Why not change that up a bit. Instead of having them agree to the rules they’ve never read for the umpteenth time, have them answer 2-3 questions about their care plan. Ask them to honestly answer if they’ve taken care of their teeth. If your internet provider can swing it, make them answer a question or two periodically to stay connected.
Yes, you’re holding their internet hostage. But they’ll totally pony up for it. Hey – they have some candies to crush.
2. Play educational spots on the TV
One of our favorite dentist and orthodontist additions was the TV in the ceiling. Seriously – whoever thought of that should get the Nobel Peace Prize. Why not take that to the next level?
Yes, your patients get to pick from a couple of different pre-selected shows or movies. Why not start each show with a short educational spot? You’ll have their attention for a few moments and then they’ll still get to watch their show. That’s a total win-win.
3. Use games and incentives to get them going
We’re not below some bribery. Let’s face it: if a few extra points or a prize in your incentive program means that they participate better, we’re all for it.
Ten points to Gryffindor or an extra coin for the prize machine to the first patient who can tell me how to floss with braces! Double points for a demonstration.
Getting kids involved and engaged doesn’t have to be boring. It doesn’t have to be a lecture style format, either. Creativity is allowed. In fact, if you really want to wow your patients, give them a survey. Find out how they (and their parents) learn best – and see what ideas they have to help themselves learn better.
Love the ideas? We’ll keep them coming. Just be sure to follow us on Facebook or to bookmark this blog so you can get all the latest and greatest.